Hear from Our Happy Customers in Rochester, NY
At Quartz Plus Countertops in Rochester, NY, we go above and beyond to give our customers exceptional service. From the initial consultation to the finishing touches on the countertop installation, rest assured we’re dedicated to precision in every aspect of the job. Read about the experiences of our past clients and see for yourself how we’re always willing to go the extra mile!
Project Date: 2019
I went to a couple of counter top places and Melissa at Quartz Plus got my business because she is fabulous! She is fantastic with colors and was able to give me her honest opinion. She is also very organized and a sweetheart! One of the owners, (Steve), actually came and did the measuring and he was a pleasant as can be. He even came back to check on it afterwards when I had some questions which also impressed me. I would definitely use them again!!!!
Project Date: 2018
Melissa at Quartz Plus Countertops is a very warm, intelligent, and friendly woman to work with. She explains to you the pro's and cons of the different countertop surfaces she offers in depth and is very direct and honest UNLIKE other companies I visited for my kitchen countertops who were either rude, pushed the one countertop company they offered and could make the most money on because they jack the prices through the roof, wouldn't be bothered to answer my questions let alone help me select a countertop or flat out COULDN'T answer simple questions as this is my first time doing this sort of project and I had quite a few. Melissa was my third stop visiting different showrooms and I'm so glad I did. I would highly recommend visiting her for your countertop project. She made the entire process very easy for me and my new kitchen is beautiful.
Joseph and Mary Ellen Ireland
Project Date: 2018
Pleasant experience working with Melissa at Quartz Plus. Enjoyed having the family over for Thanksgiving in our new kitchen!
Project Date: 2019
Melissa at Quartz Plus Countertops is fantastic from start to finish! I say this as a perfectionist and project manager type of client who has a lot of unusual creative ideas and questions. She is super responsive and didactic in nature - she'll walk you through what can and can't be done and why, explain what would work best for your vision and budget, and get your best options down to a few choices. Right from the get go when I first came in to meet with her, she was immediately friendly and "got it" as in what I was going for, budget, etc. She was never "salesy" or pushy in any way - she's smart and quick on her feet with solutions - I trusted her opinion on ideas I had - she asked all the right questions. I switched things up on her regarding color mid-way through the contract and she was super accommodating. At one point I had a question that would best be handled by speaking with the actual installer and she was able to coordinate that quickly so I could make a well-informed decision. She was clear in what was needed on my end for installation day and everything went through without a hitch. She works with top installers and they were terrific as well. I LOVE my new kitchen counters - they are such a beautiful upgrade. I HIGHLY recommend Melissa for any of your upcoming projects whether big or small - she carries a huge line of different Quartz brands to choose from as well - you really don't need to go anywhere else (I had before going to her and she had everything and more). I will continue to work with her for any future counter/furniture top needs. Thanks Melissa for putting up with me!
As an interior designer, I have worked many countertop vendors, including some in NYC. Melissa Nesbitt is far and away the BEST!! Working with Melissa was everything a designer needs: someone with the knowledge, expertise, and professionalism needed so I can focus on my job. From start to finish it was the best counter installation I've ever had. I recommend Quartz Plus Countertops to anyone considering updating their kitchen or bath.
I just wanted to thank you personally for the pleasant customer experience. This was definitely the smoothest part of the entire kitchen remodel. You were very helpful throughout the process. It didn't take much to satisfy us but a "little goes a long way". Honestly, we went to several other places (not just for countertops) and were extremely dissatisfied/stressed with the overall experience. Everywhere else it didn't seem to take us seriously. Maybe because we were younger, it was a smaller project or whatever the case may be; doesn't matter. Anyways, you were a breath of fresh air.
Customer service sometimes goes unappreciated and I just wanted to let you know that you were great! :) The counters look awesome too!
Speak With a Staff Member Today
Experience the quality of our products and customer service for yourself by getting in touch with our team at Quartz Plus Countertops. Stop into our showroom at 2209 Monroe Ave, Rochester NY with your dimensions or feel free to email your dimensions to firstname.lastname@example.org to receive a quote for your project.
We’re readily available to answer your questions, address your concerns, and ensure a hassle-free process.